Privacy Policy

Last updated: June 2026.

This policy explains how Any Drains Direct ("we", "us") collects and uses your personal information when you contact us through this website. We are committed to protecting your privacy and handling your data in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).

What we collect

When you submit the quote form or call us, we may collect your name, phone number, postcode, and details of the drainage problem you need help with. If you arrive from an advert, we may also record basic referral information (such as the campaign that brought you here) so we can understand which of our adverts are useful.

How we use it

To call you back and provide a quote or arrange a visit.
To carry out and follow up on the work you ask us to do.
To improve our service and measure the performance of our advertising.

We rely on your consent, and on our legitimate interest in responding to enquiries and running our business, as the lawful basis for this.

Cookies and analytics

This site uses Google Tag Manager to load measurement tools such as Google Analytics and advertising tags. These may set cookies that help us understand how visitors use the site and whether our adverts lead to enquiries. You can control cookies through your browser settings.

Who we share it with

We do not sell your data. We may share it with trusted providers who help us run the business (for example, our customer management and advertising measurement tools), and only so they can perform that service for us.

How long we keep it

We keep enquiry and customer information only for as long as we need it to provide our service and meet our legal obligations, after which it is securely deleted.

Your rights

You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, and to object to how we use it. To make a request, please contact us at info@anydrains.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Any Drains Direct, 19-21 Albion Place, Maidstone, Kent ME14 5EG. Telephone 01732 667 688.

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